What Happened in Cufflinks-and-ties.com?

I have friends who have been complaining about the e-commerce sites that they have encountered recently. Trey who is obsessed with ties was so furious when he received the ties that he ordered online two days ago. He was happy that it was on time but he really cannot forget the insensitive treatment that he received from the site’s customer service. It was a nightmare according to him. This is one of the reasons why I always refer Cufflinks-and-Ties.com to my friends who are into online shopping especially for cufflinks and ties. I never encountered a bad experience with this e-commerce site. The customer service is always fantastic.